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LUKA Candles endeavours to pack and dispatch all orders within two - three business days.
Shipping is $10.00 Australia wide or free for orders over $100 with the code FREE
All your packages are sent with express via courier. Delivery times vary based on location. Contact us for a delivery time estimate.
We do not deliver to PO Boxes or Parcel Lockers.
If you have not received your package within 7 business days of placing the order, contact us with your full name as well as your Order Number and we’ll look into the matter immediately.
If a parcel is received back in our warehouse, due to
*Incorrect address (postcode, state, street name, house or unit number)
*No Business name for a Business Address
*Non- collection of parcel from post office or collection centre within specified time frame
*No contact from customer after a card is left from Courier
A re-delivery fee of $10.00 will apply. This payment must be via invoice supplied
For any queries on this please contact firstname.lastname@example.org.